Payment and Refund Policy

Payment and Refund Policy

This Payment and Refund Policy governs the payment terms and conditions for services provided by Yes I Do Windows (“we”, “our”, or “us”) through our website yesiwindows.com and in-person bookings. Our company is located at 142 Great Western Rd, South Yarmouth, MA, 02664-2205, United States.

1. Payment Terms

• All payments must be made in full at the time services are rendered, unless prior arrangements are made.
• Accepted payment methods include cash, major credit cards (Visa, MasterCard, American Express), and authorized digital payment systems.
• All pricing is provided upfront and may be subject to adjustments based on actual service conditions. Any changes will be discussed and approved with the customer beforehand.

2. Booking and Cancellation

• Customers may schedule, cancel, or reschedule appointments by phone or through our website.
• To avoid cancellation fees, we request that you cancel or reschedule appointments at least 24 hours in advance.
• Cancellations made less than 24 hours before the appointment may incur a late cancellation fee of $40.

3. Refund Policy

• If you are not satisfied with our service, please notify us within 48 hours of service completion so we may address the issue or offer a re-cleaning.
• Refunds will be provided at our sole discretion and only when the complaint is valid and directly related to the quality of our cleaning services.
• No refunds will be issued for:
  • Service dissatisfaction not reported within 48 hours.
  • Issues caused by pre-existing damage, structural issues, or customer-provided materials.
  • Missed appointments or lack of access to the property at the scheduled time.
• If services are canceled by the customer after work has begun, a partial refund may be considered based on the proportion of work completed.

4. Contact Information

• Business Name: Yes I Do Windows
• Website: yesiwindows.com
• Email: agustinquinn@yesiwindows.com
• Phone: (508) 619-7919
• Address: 142 Great Western Rd, South Yarmouth, MA, 02664-2205, USA

By scheduling services with Yes I Do Windows, you agree to the terms outlined in this Payment and Refund Policy. We are committed to delivering exceptional service and transparent customer care.